Returns and exchange – OMSK Belgium

Returns and exchange

A product may be exchanged or reimbursed if it is sent back without any damage, without having been worn, in its original packaging within a period of 14 days (21 for international orders). Please email us at shop@omsk-belgium.com within 14 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. The return is at the responsibility and expense of the customer. We recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase. Re-delivery costs will not be charged for orders inside of zone 1 and zone 2 (please confer 'shipping costs' section for details). Zone 3 orders will be charged to the same card used to make the original purchase. Postal charges will always be advised to you before we proceed.

Passed that period of 14 days, the products will be considered as in compliance with your order thus accepted by you.

Size exchanges are subject to stock availability. Please clarify any doubts about sizing before ordering by referring to the size guide or by e-mailing us.

Any claims must be sent to shop@omsk-belgium.com.